Improving the Customer Experience with guest Scott Abbott of ProNexis

Tune into this week's podcast as we dive into the customer experience.  This episode is packed with tips and advice with Scott Abbott, CEO of ProNexis, on the topics of first interaction, paid leads for home services and piloting call centers as a franchisee.

Scott is a respected entrepreneur from Utah that has led several companies from their growth stage to exit. Most notably was co-founding Five Star Painting, one of America’s largest painting franchise systems, taking it to over 100 locations in four countries, culminating with the sale of Five Star Painting to The Dwyer Group, one of the world’s most respected franchisors in the service industry. Today Mr. Abbott is leading ProNexis to become a fully integrated business solution for service based businesses.

Subscribe to Franchise Secrets on: