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CATEGORIES: Business, Franchising
What if one hire could change the entire trajectory of your business? Discover how a single decision revolutionized this guy's franchise operations—and the unexpected strategies that followed.
In this episode, Erik chats with Javier Santacruz, who shares his remarkable journey from attorney to multi-location franchise owner, revealing the pivotal moments that changed his business forever. Javier talks about how making one strategic hire transformed his operations, overcoming the challenges of managing franchises remotely and the unexpected lessons learned from systems automation.
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Whether you're in the franchise world or just starting out, Javier’s insights into leadership development and scaling efficiently will give you a fresh perspective on how to build a thriving business. Ready to learn the secrets of success from one of Mathnasium's top owners? You’ll also hear his candid thoughts on navigating relationships with franchisors and why bringing solutions—rather than problems—makes all the difference.
“Respect comes from not just bitching for the sake of bitching but bringing solutions, not just problems. Everyone can bring problems–everyone’s good at that. But I think that we've been orientated towards finding solutions." ~ Javier Santacruz
In This Episode:
- Javier's journey from attorney to Mathnasium franchise owner
- Challenges of managing franchises remotely
- Staffing solutions: the need for strong managers and team development
- How hiring a former Apple manager transformed Javier’s business
- Emphasizing soft skills and empathy in customer-facing franchise roles
- Peer learning and best practices shared among top Mathnasium owners
- Implementing automation to improve customer onboarding and reduce human error
- How franchisees can remain positive even if their ideas are not prioritized by the franchisor
- Streamlining student assessments to boost customer satisfaction
- Bringing solutions and not just problems can make franchisor-franchisee better
- Creating leadership workshops for owners
Resources:
🌐 Consult with Erik - https://form.jotform.com/222685728939070
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🌐 Want to franchise your business? Connect with Erik here - https://forms.gle/n4JedEuU5p7asE617
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🌐 Become a Mathnasium Franchisee
Connect with Javier Santacruz:
🌐 Website
Connect with Erik Van Horn:
🌐 Website
Erik Van Horn is a franchising specialist, and expert in multi-unit, semi-absentee franchise business ownership. From entrepreneur to regional developer, and investor to consultant, Erik has worn many hats over the last two decades, which has provided him unique insight into complex aspects of the industry. If you're a franchisee, a franchisor, or one aspiring to be, subscribe to the Franchise Secrets channel and visit www.FranchiseSecrets.com for even more tactical and practical tools to help you buy, grow, and sell franchises like an expert.
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